Reposition The Adelaide Club as the well-being club; the new business philosophy being that fitness is a balance of exercise, diet and social activity. The target group was de-conditioned downtown office workers - people who don't exercise regularly but believe they should.
The key consumer insight was understanding what prevents the 85% of Canadians who don't exercise regularly from joining a fitness club. It's the vaguely conscious fear of failure - failure to attain the rippling hard body that the fitness business has been promoting as the ideal for decades.
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